Shipping & Delivery Information
We at NJ Party Shop know how important it is to receive your parcels quickly and efficiently, especially when working to a deadline such as hosting a party. Our goal is to get your products shipped as soon as possible. We also keep the important issue of packaging at the forefront of our mind and none of our products are over-packaged. The shipping geography / country is limited to India only.
Please refer to below information for more details
We process your order within 24 hours , and dispatch it through reputed courier services only who have tracking facility. We ship on all days (except Sundays & public holidays).
We provide free shipping on orders value above Rs. 1000. This helps us service our customers better. There are no hidden charges other then total cost mentioned in the final invoice. Only additional cost is the delivery cost. All products shipped by www.njpartyshop.com is inclusive all types of taxes.
The delivery of your order would take between 5-8 days business days (excluding Sunday and National Holidays) to be delivered anywhere in India. Since most of the items on this website are to be delivered for birthday parties or other occasion, we understand that the date is very important for delivery. You agree that we would not be responsible if you order items to be delivered before 5-8 business days and it reaches late.
If it is a remote location then more time may also be taken.
Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on 91-8411902826 (9 am – 6 pm ) or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Once we ship your item, we send an email communication & a sms; with the tracking code which you can use to track your shipment on our reputed couriers website.
International Shipping: We do not currently offer international shipping options. Special requests can be handled with prior confirmations.
WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.
Shipping Service Hours
Monday - Saturday 11:00 AM - 06:00 PM (excluding Sunday & public holidays)
Contact Number: 91-8411902826
Question: Can I track my order status online ?
Answer: Yes you can, once we ship your item, we send an Email communication with the Tracking code which you can use to track your shipment, on the reputed courier company’s website.
Question: Which courier partner has njpartyshop.com partnered with for order delivery in India?
Answer: We have partnered with all the leading courier companies who specialize in ecommerce and ensure smooth and quick delivery to your doorstep. We deal with Bluedart, Delhivery,DTDC,GoJavas to name a few.
Question: I have an Event / Birthday Party / Festival / Wedding coming up, is my order going to reach me on time?
Answer: Please calculate 8-10 days (including some buffer period) from the day you place your order with us. Exclude Sunday and National Holidays while calculating and then place your order. Your order would be generally dispatched within 24 hours of you placing it. In all Metro Cities and State Capitals the orders reach within 5-8 days maximum. For urgent orders, please use our express service by paying additional Rs 499/- and the order will reach you between 2-4 days.
Question: Do I need to pay extra for Delivery & Octroi Charges, etc?
INTERNATIONAL SHIPPING FAQ:
Question: Do you ship internationally, which countries?
Answer: Yes, we ship internationally, but courier charges would be borne by client on actual basis
Question: I wish to return an item that I purchased from your website, how can I do that?
Answer: Please read through our Return Policy to ensure your item is eligible for return.
Question: How soon I get the amount back?
Answer: It usually takes 2-5 days for the refund to reflect back into your account, once you have raised a refund request and its been authorised by our customer service team.